Help when you need it. Answers when they matter.
Get help with your CDE Solutions payment technology, equipment, activation, merchant support, returns, and day-to-day questions—all from one place.
Start with the support path that fits your question.
Go directly to the type of help you need instead of searching through a long, static support page.
Customer Support
Questions about your solution, payments, transactions, or general support? Our team is here to help.
1-877-418-7957 →Device & Activation
Need help getting equipment activated, configured, or ready for transactions? Start here.
Device help →Returns & RMAs
Review the return process, eligibility, timing, and RMA requirements before sending equipment back.
View return policy →Merchant Setup
Get guidance on onboarding, training, device setup, and preparing merchants for successful transactions.
Explore support capabilities →Technology & Integration
Learn more about configuration, omnichannel enablement, payment integration, and operational support.
Explore solutions →Partner Support
Connect with CDE for program, deployment, service, or solution questions that go beyond a single transaction.
Contact CDE →Find the answer before you
pick up the phone.Use the FAQs for the most common questions, then contact support when you need a person to step in.
How do I contact CDE customer support?
Call CDE Customer Support at 1-877-418-7957.
What can CDE support help merchants with?
CDE provides activation and merchant support, customized solution training, and white-label call center support options.
Can CDE help with device activation?
Yes. CDE describes dedicated merchant activation calls within 48 hours of device delivery as part of its support capabilities.
Where can I find the return policy?
Use the Returns & RMAs link above to view CDE's current return policy, including RMA and product eligibility requirements.
Does CDE provide device and asset management?
Yes. CDE describes secure equipment storage, serialized device ordering and tracking, customizable bundling, and deployment services.
What if my question is about a larger payment integration?
CDE supports web-based configuration, certification and management, omnichannel payment enablement, activation, merchant support, and payment integration solutions.
From equipment delivery to first
transaction.CDE's support and deployment capabilities are designed to reduce the friction between receiving payment equipment and getting merchants live.
Know a business that could benefit
from CDE? Get $100!Refer a future CDE customer to the solutions that fit their business. The CDE team can help guide the next steps.
Start a referral →A simpler referral experience
Connect the business to CDE and let the team take it from there.
Still need help? Talk to the team.
Reach CDE directly for customer support, sales questions, or general assistance.
Good support should make the next step obvious.
Whether you need customer support, device help, a return, partner assistance, or a new solution for your business, CDE is ready to help.
Contact CDE Solutions →