1. Services. These terms and conditions will apply to the products and/or services (and pricing) that are described in the invoice.
2. Payment. Customer shall be responsible for and shall pay any applicable sales, use, value added and local property taxes due and payable with respect to the products or services provided by CDE subject to these terms and conditions.
3. No Warranty. CDE further warrants that all services shall be done in a professional and workmanlike manner. NOTE: The sole remedy for breach of this warranty is to repair or replace the product or service, or, at CDE’s option, require return and refund the amounts paid by Partner for such nonconforming Service. CDE DOES NOT MAKE AND EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS WITH RESPECT TO THE SERVICES PROVIDED HEREUNDER OR OTHERWISE REGARDING THESE TERMS AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, ANDTITLE.
4. Limitations of Liability. IN NO EVENT WILL EITHER PARTY OR ANY OF ITS AFFILIATES BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF THE SERVICES OR ANY OTHER PRODUCTS OR SERVICES PURCHASED UNDER THIS AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES REGARDLESS OF THE FORM OF THE ACTION. Either party’s liability to the other party or any third party for actual damages arising from any cause whatsoever, regardless of the legal theory of any claim or action, will be strictly limited to the total amount of fees paid to CDE by customer pursuant to these terms and conditions for the product or service giving rise to the claim.
5. Privacy Policy and Security. CDE takes precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card data), that information encrypted and transmitted in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

GENERAL RETURN GUIDELINES

• All product returns require a Return Merchandise Authorization (RMA) number to be accepted for refund or replacement.
• All products eligible for refund or replacement must be returned to CDE within 30 calendar days of date of product receipt and must be in the original packaging never opened.
• Returns for refund may be subject to a restocking fee. Refer to RETURN FOR REFUND OR REPLACEMENT and RESTOCKING FEE SCHEDULE for applicable restocking fees.
• Products that are received by CDE in any of the following conditions are not eligible for refund or replacement and may be rejected:
  • Any product not purchased from CDE.
  • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
  • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
  • Any product that is returned without all original packaging and components, including the original box, packaging, manuals, cables, and any other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected.
  • Any product from which the UPC code has been removed from its packaging.
  • Any product that exhibits physical damage.
  • Any product which appears to be tampered, customized, or altered in any way.
• Items defective upon arrival or wrong items shipped are eligible for refund or replacement when return guidelines are followed. CDE is responsible for return and replacement shipping costs associated with these returns.

RETURN FOR REFUND OR REPLACEMENT

• Returns for refund or replacement must be received by CDE no later than 30 calendar days from date of product receipt.
• Approved refunds will be provided to the original form of payment within 30 days of product return.
• Return shipping for refund or replacement items is the responsibility of the customer unless item is defective upon receipt. Additional outbound shipping charges for replacements will be applied to the original form of payment.
• The following costs are not refundable:
  • Original order shipping costs
  • Deployment services including but not limited to key injection, downloads, file builds, menu builds, kitting, etc.
  • Custom packaging
• Restocking fees may apply according to the product type and item condition. Refer to the RESTOCKING FEE SCHEDULE below for details.

QUANTITY PURCHASES

• Orders for quantities of twenty-five (25) or more of any given item on a single order are automatically non-refundable.

RESTOCKING FEE SCHEDULE