Category: CDE News

Humans Vs. Chatbots: Don’t Neglect Your Call Center

Advances in AI have revolutionized customer support for merchant services. But nothing can replace your help desk as the key to keeping your merchants online, operational and profitable. Let’s look at how you can integrate chatbots to improve the customer experience.

3 Top Verticals and What They Want in POS

As a payment service provider, you need to know where your customers are headed. Let’s look at 3 top business verticals and the trends impacting their POS needs.

4 Payment Innovation Killers

Are we finally getting ready to ditch the plastic card? Judging by the buzz in the industry, you might think so. However, four key factors inhibit the adoption of innovative payment forms. Understanding these influences can help you judge what’s hype and what has real value.

Checks: An Old Payment Form With New Profit

Why should retailers consider accepting check payments? In the right merchant setting, checks can be a frictionless and profitable payment option. Here are four reasons why.

New Payment Opportunities for Your Merchants

Today’s consumers are driving a shift away from traditional payment forms and banking relationships to innovative forms of digital payments. Make sure your merchants and their POS systems are ready to meet these market changes.

Mobile Merchants: Your Next Big Market

In payment processing, acquiring new merchant accounts is time consuming and costly. Mobile merchants can be a profitable market segment for payment service providers.

Is Retail Really Dying?

Retail isn’t dying, but it’s quickly evolving into a fundamentally different form. Today, retailers see the greatest success as specialists. Whether that specialty is product, experience or audience, payment service providers need to guide retailers toward the niche they can thrive in.

3 Payment Innovations: Hits and Misses

With all the headlines about payment innovation, you’d think we would be living in a tech utopia. But the reality is not so glamorous. Here’s the scoop on some payment innovations we’ve been waiting for: biometrics, wearables and bill payments.

GDPR: Why It Matters for US Merchants

GDPR is a complete game changer for consumer privacy, and by extension also for businesses that handle consumer personal data. Find out how GDPR will affect US payment service providers, acquirers and merchants. by Amy Bussler

QSRs and Ecommerce: 5 Ways to Profit

Many QSR owners resist bringing mobile apps into their operations. But by neglecting ecommerce, QSRs are leaving money on the table. Merchant acquirers need to educate QSRs about the opportunities to build store growth with ecommerce strategies.

PIN on Glass: What’s the Big Deal?

There’s a big buzz around PIN on glass, but this technology comes with significant risks and limitations. Read on to find out whether it’s right for your merchants.

New Product Launch? Cover Your Bases With These 7 Steps

Launching a new product in merchant services requires some market-specific considerations. New payment technologies, innovative POS hardware and elegant software applications give merchant acquirers opportunities to strengthen relationships and increase retention. Consider these 7 steps for a great product launch.

4 Ways Retailers Can Profit with IoT

In today’s highly personalized and competitive retail world, data is gold. IoT technology is a valuable source of data for retailers. Not only can IoT data improve the customer experience, it also helps retailers improve their internal operations.

Combat Complexity in New Merchant Provisioning

As POS payment options grow more complex, so do initial merchant setups. Where are retail, restaurant and hospitality payments headed? Think hardware simplicity and software complexity, and look for growth in mPOS wireless and POS tablet systems. by Amy Bussler