CDE Terms and Conditions

  1. Services. These terms and conditions will apply to the products and/or services (and pricing) that are described in the invoice.
  2. Payment. Customer shall be responsible for and shall pay any applicable sales, use, value added and local property taxes due and payable with respect to the products or services provided by CDE subject to these terms and conditions.
  3. No Warranty. CDE further warrants that all services shall be done in a professional and workmanlike manner. NOTE: The sole remedy for breach of this warranty is to repair or replace the product or service, or, at CDE’s option, require return and refund the amounts paid by Partner for such nonconforming Service. CDE DOES NOT MAKE AND EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS WITH RESPECT TO THE SERVICES PROVIDED HEREUNDER OR OTHERWISE REGARDING THESE TERMS AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, ANDTITLE.
  4. Limitations of Liability. IN NO EVENT WILL EITHER PARTY OR ANY OF ITS AFFILIATES BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF THE SERVICES OR ANY OTHER PRODUCTS OR SERVICES PURCHASED UNDER THIS AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES REGARDLESS OF THE FORM OF THE ACTION. Either party’s liability to the other party or any third party for actual damages arising from any cause whatsoever, regardless of the legal theory of any claim or action, will be strictly limited to the total amount of fees paid to CDE by customer pursuant to these terms and conditions for the product or service giving rise to the claim.
  5. Privacy Policy and Security. CDE takes precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card data), that information encrypted and transmitted in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

Return Policy

  1. Services. These terms and conditions will apply to the products and/or services (and pricing) that are described in the invoice.
  2. Payment. Customer shall be responsible for and shall pay any applicable sales, use, value added and local property taxes due and payable with respect to the products or services provided by CDE subject to these terms and conditions.
  3. No Warranty. CDE further warrants that all services shall be done in a professional and workmanlike manner. NOTE: The sole remedy for breach of this warranty is to repair or replace the product or service, or, at CDE’s option, require return and refund the amounts paid by Partner for such nonconforming Service. CDE DOES NOT MAKE AND EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS WITH RESPECT TO THE SERVICES PROVIDED HEREUNDER OR OTHERWISE REGARDING THESE TERMS AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, ANDTITLE.
  4. Limitations of Liability. IN NO EVENT WILL EITHER PARTY OR ANY OF ITS AFFILIATES BE LIABLE TO THE OTHER PARTY OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF THE SERVICES OR ANY OTHER PRODUCTS OR SERVICES PURCHASED UNDER THIS AGREEMENT, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES REGARDLESS OF THE FORM OF THE ACTION. Either party’s liability to the other party or any third party for actual damages arising from any cause whatsoever, regardless of the legal theory of any claim or action, will be strictly limited to the total amount of fees paid to CDE by customer pursuant to these terms and conditions for the product or service giving rise to the claim.
  5. Privacy Policy and Security. CDE takes precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information (such as credit card data), that information encrypted and transmitted in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

GENERAL RETURN GUIDELINES

  • All product returns require a Return Merchandise Authorization (RMA) number to be accepted for refund or replacement.
  • All products eligible for refund or replacement must be returned to CDE within 30 calendar days of date of product receipt and must be in the original packaging never opened.
  • Returns for refund may be subject to a restocking fee. Refer to RETURN FOR REFUND OR REPLACEMENT and RESTOCKING FEE SCHEDULE for applicable restocking fees.
  • Products that are received by CDE in any of the following conditions are not eligible for refund or replacement and may be rejected:
    • Any product not purchased from CDE.
    • Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
    • Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
    • Any product that is returned without all original packaging and components, including the original box, packaging, manuals, cables, and any other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected.
    • Any product from which the UPC code has been removed from its packaging.
    • Any product that exhibits physical damage.
    • Any product which appears to be tampered, customized, or altered in any way.
  • Items defective upon arrival or wrong items shipped are eligible for refund or replacement when return guidelines are followed. CDE is responsible for return and replacement shipping costs associated with these returns.

RETURN FOR REFUND OR REPLACEMENT

  • Returns for refund or replacement must be received by CDE no later than 30 calendar days from date of product receipt.
  • Approved refunds will be provided to the original form of payment within 30 days of product return.
  • Return shipping for refund or replacement items is the responsibility of the customer unless item is defective upon receipt. Additional outbound shipping charges for replacements will be applied to the original form of payment.
  • The following costs are not refundable:
    • Original order shipping costs
    • Deployment services including but not limited to key injection, downloads, file builds, menu builds, kitting, etc.
    • Custom packaging
  • Restocking fees may apply according to the product type and item condition. Refer to the RESTOCKING FEE SCHEDULE below for details.

QUANTITY PURCHASES

  • Orders for quantities of twenty-five (25) or more of any given item on a single order are automatically non-refundable.

RESTOCKING FEE SCHEDULE

Product TypeConditionRestocking Fee
(% of purchase price)
New Electronic Hardware:Electronic or electro-mechanical items including but not limited to tablets, countertop POS terminals and pinpads, printers, cash drawers, barcode scanners, check scanners and similar items.
 Unopened packaging in original condition shipped.20%
 Opened Packaging w/ all components.25%
 Configured Hardware (software, downloads, encryption keys, etc.) w/ all components.25% + $25 factory reset fee
 Opened Packaging missing any components.Non-refundable
 Items shipped in custom packagingNon-refundable
Refurbished Electronic Hardware:Electronic or electro-mechanical items including but not limited to tablets, countertop POS terminals and pinpads, printers, cash drawers, barcode scanners, check scanners and similar items.
 Unopened packaging in original condition shipped.20%
 Opened Packaging w/ all components.25%
 Opened Packaging missing components.Non-refundable
Electronic Accessories:Items issued to power or communicate with electronic hardware such as power supplies, charging bases, ethernet cables, USB cables and connectors, splitters, phone cables.
 Unopened packaging in original condition shipped.20%
 Opened Packaging w/ all parts.25%
 Opened Packaging missing partsNon-refundable
Consumables:Items that are consumed once they are used such as paper, print cartridges, print ribbons, and toner cartridges.
 Unopened packaging in original condition
shipped.		25%
 Opened PackagingNon-refundable
Special Order items:
 Any ConditionNon-refundable
Accessories and Supplies:Most other items that do not fall into the above categories.
 Unopened packaging in original condition shipped.25%
 Opened PackagingNon-refundable

 

EBT Program

Updated September 12, 2025

  1. Definitions
    1. Cash Benefits means government-delivered cash benefits.
    2. EBT Card means a card issued by or on behalf of an EBT Provider for the disbursement of EBT Benefits.
    3. EBT Rules means:
      1. All procedures and requirements that [WISO] periodically establishes and provides to Merchant regarding acceptance of EBT Cards, the use of the EBT services, and the processing, settlement, and switching of EBT transactions, including exception items and corrections;
      2. If Merchant is participating in the Online EBT Program, the FNS Online Purchasing Requirements and all other laws, rules, regulations, and requirements that applicable EBT Providers establish from time-to-time with respect to online EBT transactions;
      3. The Quest Rules; and
      4. All other laws, rules, regulations, and procedures applicable to acceptance of EBT Cards, the use of the EBT Program Services, and the processing, settlement, and switching of EBT transactions, including exception items and corrections (Other EBT Rules).
      5. With respect to online SNAP Benefits transactions, if there is any conflict between (1) the Quest Rules and (2) the FNS Online Purchasing Requirements, the FNS Online Purchasing Requirements will control.
      6. Nacha means the National Automated Clearing House Association.
      7. Quest Rules means the Quest Operating Rules issued by Nacha and adopted by an EBT Provider to govern the distribution of government benefits, including any rules that amend or replace the Quest Operating Rules.
  2. EBT Program
    1. Merchant will accept EBT transactions during normal business hours, in a manner consistent with normal business practices, and using equipment (including POS Terminals, PIN pads, and printers) (Authorized Terminal) that meet requirements under the EBT Rules.
    2. Merchant will accept EBT transactions only in the amount approved through Merchant’s Authorized Terminal upon presentation by a Recipient of an EBT Card and the Recipient’s entry of a valid PIN. Merchant will provide a receipt to the Recipient for each EBT transaction approved at an Authorized Terminal.
    3. If the Authorized Terminal does not receive a timely response to a request for authorization of an EBT transaction, Merchant will comply with the procedures in the EBT Rules for alternative authorization or decline of the transaction in such instance.
    4. Merchant will not accept any EBT Card as security for repayment of any Recipient’s obligation to Merchant or for any other purpose not permitted by the EBT Rules.
    5. Merchant agrees it is solely responsible with respect to any EBT transaction that it accepts and for which it does not receive timely authorization from the EBT Provider in accordance with the EBT Rules. Merchant agrees it will be obligated to reimburse the state, [WISO], or the Recipient, as applicable, for EBT transaction payments unlawfully received by Merchant or submitted in violation of the EBT Rules.
    6. Merchant will not dispense cash for SNAP Benefits.
  3. Acceptance of Cash Benefits
    1. Merchant will maintain adequate cash on hand to pay confirmed Cash Benefits and will pay Cash Benefits to Recipients in the same manner and to the same extent as cash provided to Merchant’s other customers.
    2. Merchant will not require Recipients to buy goods or services as a condition to receiving Cash Benefits, unless such condition applies to non-Recipients.
    3. Merchant will not designate special checkout lanes for Recipients unless Merchant also designates those same special checkout lanes for debit or Credit Cards and/or other payment methods.
  4. Manual EBT Vouchers
    1. Merchant will manually accept EBT Cards during periods of time when Merchant’s Authorized Terminal is not working or the EBT system is not available to the extent required by the Quest Rules or Other EBT Rules. Merchant will not impose any additional cost to Recipients in connection with manually accepting EBT Cards. Merchant will only submit manually accepted EBT Cards as specifically provided in the EBT Rules and in accordance with the procedures in this Section.
    2. Unless otherwise approved in writing by the applicable EBT Provider or specified in the EBT Rules, Merchant will request and receive a telephone and/or voice authorization number for the full amount of the attempted purchase from the applicable EBT Provider while the Recipient is physically present to sign the manual EBT voucher. Merchant will not accept EBT transactions for any Recipient that does not remain physically present to sign the manual EBT voucher. Merchant will not “re-submit” for payment any manual EBT voucher for the same transaction that Merchant has not received an authorization number for in accordance with this Section.
    3. Merchant will manually accept EBT Cards only in the amount approved by the applicable EBT Provider.
    4. If due to EBT host failure, EBT Benefit availability for a particular Recipient cannot be determined at the time that Merchant requests a voice authorization, the maximum authorized manual transaction and benefit will be $40.00 or such other state-specific ceiling limit as stated in the most current version of the applicable EBT Rules.
    5. Merchant will enter the following properly and legibly on the manual EBT voucher: the name of the Recipient, the name of the sales clerk, and all purchase information, including the authorization number received.
    6. Merchant will obtain the signature of the Recipient on the manual EBT voucher.
    7. Merchant will provide a copy of the manual EBT voucher to the Recipient at the time of the sale and will keep one copy for Merchant’s records.
    8. Merchant will clear all manual EBT voucher sales on Merchant’s Authorized Terminal within 10 Business Days after the date of the applicable voice authorization.
    9. Merchant will not receive payment of any manual EBT voucher until Merchant clears that manual EBT voucher through its Authorized Terminal.
    10. Merchant agrees it will not mail manual EBT vouchers and will only clear manual EBT vouchers through its Authorized Terminal.
    11. If Merchant fails to clear a manual EBT voucher within 10 business days after receiving a voice authorization, the manual EBT voucher will expire, and Merchant will not be reimbursed for that voucher.
Merchant agrees it will not be reimbursed (unless as otherwise provided in the EBT Rules) and will be solely responsible for all manual EBT vouchers that Merchant does not obtain an authorization number from the applicable EBT service provider or otherwise fails to process in accordance with this Section.